General

Account Settings

• Change login email or password
• Change my profile picture
• How do I change and/or verify my cell phone number?

Products

• How do I report inaccurate, unsafe, illegal, or obscene information/products on Rivly?

Orders

• Change my saved delivery addresses
• Change my saved payment methods
• Payment methods

Shipping

• Shipping information
• How do I track my packages?
• Shipping times & rates
• What countries do you ship to?
• Why am I unable to ship to an address?

Returns

• Return policy
• How to start a return
• Products that can't be returned
• Refund processing & delivery
• Return shipping costs
• Why was my account suspended for return abuse?

Reviews

• Conditions for leaving a product review
• Guidelines for creating the most helpful reviews
• What is not allowed in reviews?

Miscellaneous

• Close your account and delete your personal information