If the item needs to be shipped back to the seller in order to complete the return process, all items purchased on Rivly will qualify for FREE return shipping regardless of the reason for returning the item. However please note that while the you do not pay any fee for the return shipping, this is because the seller has graciously agreed to pay the return shipping charge for you in order to provide a high level satisfaction guarantee for their products.
In having the seller pay for your return shipping for all reasons, we require two things of you (our customers):
- An honest, thoughtful return reason and brief explanation so that sellers have the opportunity to learn and improve from your feedback.
- Your faithful support of our fellow American-owned small businesses selling on Rivly by not abusing this generous return policy. We do not believe in punishing the majority for the few who may abuse this policy, but if we receive word from our sellers about repeated offenders or your return rates are well above our established community norms, then we reserve the right to suspend your customer account.
We at Rivly are aiming to create a marketplace of honesty and integrity. Customers support their local community and American-owned small businesses while they provide great pricing , products, and amazing customer service in return. Whether you have returned the item or not, if you have received outstanding service or support from one of our sellers, please don't hesitate to mention it in a product review or contact us.