While very uncommon, there are several reasons why you may not be able to ship a certain item to a particular address. Many of these reasons are the following:
- chosen carriers cannot deliver to your address type
- package exceeds the max length or width of 108"
- package exceeds the max weight of 70 lbs.
- package cannot be shipped due to its abnormal size or shape
- hazardous materials will not be shipped to your address
- restricted products are not able to be sold on Rivly or shipped by sellers
- you are shipping to a US freight forwarder but your order has products that are restricted from being exported
If there was a mistake and you have purchased an item which cannot be delivered to your address, please contact the seller (if they have not contacted you already) to resolve this issue as they are the experts in their product's shipping and handling. If for some reason you have not received an adequate resolution to your issue, don't hesitate to contact us directly.